Terms of Service

1. About Compliance Manager Plus

Compliance Manager Plus is a business-to-business Software-as-a-Service ("SaaS") platform owned and operated by Lynxes Solutions Pvt Ltd.

CMP enables organizations to manage:

• Audit planning and scheduling
• Audit execution
• Evidence collection and management
• Audit findings and observations
• Non-Conformance (NC) management
• Corrective and Preventive Actions (CAPA)
• Incident reporting and investigation
• Lessons learned
• Compliance review meetings and minutes
• Compliance assessments and reviews
• Centralized action management
• Dashboards and reporting
• Notifications and workflow management
• PDF and Excel reporting
• Audit records and activity history
• Role-based access and organization management
• Security and access controls

The Services are intended primarily for business and organizational use.

CMP provides software tools that help organizations manage their own audit, compliance, risk, and related operational processes. CMP does not provide legal, regulatory, certification, audit-certification, accounting, financial, medical, or other professional advice through the software. Paddle is used only for transactions relating to CMP software, namely CMP subscriptions and related in-product purchases such as additional audit templates and additional storage. Any consulting, managed compliance, implementation, or other professional services offered separately by Lynxes Solutions Pvt Ltd are separate from CMP subscriptions and are not sold through the CMP Paddle checkout.

2. Eligibility

You may use the Services only if:

• You are at least 18 years old;
• You have legal authority to enter into an agreement on behalf of yourself or your organization;
• The information you provide is accurate and complete; and
• Your use complies with applicable laws and regulations.

If you register on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. User Accounts

Certain features require an account.

You agree to:

• Provide accurate and complete information;
• Keep account information current;
• Maintain the confidentiality of your credentials;
• Use appropriate security practices;
• Enable Multi-Factor Authentication where available;
• Notify Lynxes Solutions Pvt Ltd promptly of unauthorized access or suspected security incidents; and
• Accept responsibility for activities conducted through your account.

You must not share account credentials in a manner that violates your organization's subscription or security requirements.

Lynxes Solutions Pvt Ltd may suspend or terminate accounts containing materially false, misleading, fraudulent, or unauthorized information.

4. Organization Accounts

CMP supports organization-based accounts and user roles.

Each subscribing organization is responsible for:

• Managing users;
• Creating and managing departments;
• Assigning roles and permissions;
• Managing auditors and responsible persons;
• Maintaining appropriate access controls;
• Protecting organizational credentials; and
• Ensuring that its users comply with these Terms.

Organization administrators are responsible for activities performed by users under their organization's account.

5. Subscription Services

CMP is provided as a subscription-based SaaS platform.

Subscription plans may include different tiers, including Starter, Professional, Business, Enterprise, or other plans made available from time to time.

Applicable features, user or seat limits, storage limits, usage limits, billing frequency, subscription period, pricing, and included services will be presented to the customer before purchase.

The subscription purchased determines the functionality and limits available to the customer.

In addition to subscription plans, CMP may offer in-product purchases, such as additional audit templates and additional storage. The price, billing basis (one-time or recurring), and applicable terms of each purchase will be presented to the customer before purchase.

Lynxes Solutions Pvt Ltd may introduce or modify plans and features from time to time. Changes affecting an active subscription will be handled in accordance with applicable subscription terms and applicable law.

6. Paddle as Merchant of Record

Where Paddle is used for a transaction, Paddle acts as the Merchant of Record for that transaction.

Paddle may process payment transactions, recurring subscription payments, one-time purchases, applicable taxes, invoices, transaction receipts, refunds, chargebacks, and related payment administration.

The detailed rules governing pricing, billing, renewals, cancellation, and refunds are provided in the CMP Refund Policy.

7. Acceptable Use

You must use the Services only for lawful and legitimate business purposes.

You must not:

• Access another organization’s data without authorization;
• Attempt to bypass security controls;
• Upload malware or malicious code;
• Reverse engineer, decompile, or attempt to derive source code except where permitted by applicable law;
• Disrupt or interfere with the Services;
• Upload unlawful material;
• Upload material you do not have the right to use;
• Manipulate audit records for fraudulent purposes;
• Falsify audit findings or evidence;
• Interfere with audit logs or activity history;
• Attempt unauthorized access to another account or organization;
• Use the Services for illegal activities; or
• Use the Services in violation of applicable laws or regulations.

Violation may result in suspension or termination of access.

8. Customer Data

Customers retain ownership of data submitted to CMP.

Customer Data may include:

• Audit plans and schedules;
• Audit templates and responses;
• Audit findings;
• Audit evidence;
• Photographs and attachments;
• Observations;
• Non-Conformance records;
• CAPA records;
• Incident reports and investigation records;
• Lessons learned records;
• Compliance review meeting agendas, minutes, and decisions;
• Compliance assessment information;
• Action items;
• Compliance review records;
• Reports;
• PDF and Excel exports;
• Audit logs; and
• Authorized user information.

Lynxes Solutions Pvt Ltd processes Customer Data as necessary to provide, maintain, secure, and improve the Services and as otherwise permitted or required by applicable agreements and law.

Lynxes Solutions Pvt Ltd does not claim ownership of Customer Data.

Additional information about personal information and data processing is provided in the CMP Privacy Policy.

9. Intellectual Property

CMP and its underlying technology, including software, source code, interfaces, workflows, documentation, dashboards, reports, APIs, designs, trademarks, logos, branding, and platform architecture, are owned by or licensed to Lynxes Solutions Pvt Ltd.

Subject to these Terms and payment of applicable subscription fees, customers receive a limited, non-exclusive, non-transferable right to access and use the Services during their active subscription.

No ownership rights in the Services are transferred to customers.

10. Data Security

Lynxes Solutions Pvt Ltd maintains commercially reasonable technical and organizational safeguards designed to protect information processed through the Services.

Depending on the applicable CMP configuration and subscription, security capabilities may include:

• Encryption;
• Secure authentication;
• Role-based access control;
• Organization-level data separation;
• Activity logging;
• Audit trails;
• Multi-Factor Authentication;
• Single Sign-On;
• Secure cloud infrastructure;
• Backup and recovery procedures; and
• Security monitoring.

No internet-based service can guarantee absolute security.

Customers remain responsible for appropriate security practices concerning their own accounts, users, devices, credentials, and data.

11. Service Availability

Lynxes Solutions Pvt Ltd seeks to maintain reliable availability of the Services.

Temporary interruptions may occur due to:

• Scheduled maintenance;
• Security updates;
• Infrastructure upgrades;
• Internet or telecommunications failures;
• Third-party service interruptions;
• Emergency maintenance;
• Force majeure events; or
• Other circumstances outside the reasonable control of Lynxes Solutions Pvt Ltd.

Lynxes Solutions Pvt Ltd does not guarantee uninterrupted or error-free availability unless expressly agreed under a separate written service-level agreement.

12. Confidentiality

Each party agrees to use reasonable measures to protect confidential information received from the other party.

Confidential information may include audit findings, internal reports, regulatory assessments, audit records, evidence files, incident records, compliance documentation, security information, customer records, and non-public business information.

Confidential information will not be disclosed except where authorized, required to provide the Services, required by law, or necessary to protect rights, security, or property.

13. Third-Party Services

CMP may integrate with or depend upon third-party services, infrastructure, software, APIs, authentication providers, payment providers, hosting providers, or other external services.

Third-party services may be subject to their own terms, policies, availability, and technical limitations.

14. Suspension and Termination

Lynxes Solutions Pvt Ltd may suspend or terminate access where reasonably necessary because of:

• Material violation of these Terms;
• Unpaid subscription fees;
• Fraudulent or deceptive activity;
• Unauthorized access;
• Security threats;
• Illegal use;
• Material misuse of the Services; or
• Other circumstances permitted under applicable agreements or law.

Customers may cancel subscriptions according to the Refund Policy.

Termination does not automatically waive amounts properly due before termination.

15. Effect of Termination

Following termination or expiration, access to the applicable Services may cease.

Where applicable, customers may export available Customer Data before termination.

Data retention and deletion will be handled according to applicable CMP policies, agreements, technical procedures, and legal obligations.

16. Limitation of Liability

To the fullest extent permitted by applicable law, CMP and Lynxes Solutions Pvt Ltd will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, or business interruption.

The aggregate liability of Lynxes Solutions Pvt Ltd arising out of or relating to the Services will not exceed the fees paid by the applicable customer for the Services during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.

Lynxes Solutions Pvt Ltd does not warrant that:

• The Services will always be uninterrupted;
• The Services will be completely error-free;
• All defects will be corrected;
• The Services will satisfy every particular business requirement; or
• Information generated through the Services constitutes professional legal, regulatory, financial, medical, certification, or other professional advice.

Customers remain responsible for their own compliance decisions, audit judgments, regulatory obligations, and business processes.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless CMP and Lynxes Solutions Pvt Ltd, including their officers, employees, affiliates, and representatives, from claims, losses, liabilities, damages, and expenses arising from:

• Unauthorized or unlawful use of the Services;
• Violation of these Terms;
• Violation of applicable law;
• Infringement of third-party rights; or
• Unauthorized use or disclosure of Customer Data.

19. Changes to the Services

Lynxes Solutions Pvt Ltd may modify, improve, expand, or update the Services from time to time.

Changes may include new audit capabilities, compliance workflows, dashboards, reporting, automation, integrations, security enhancements, performance improvements, and subscription features.

Where a material change substantially affects an active subscription, Lynxes Solutions Pvt Ltd will provide reasonable notice where required by applicable law or contractual commitments.

20. Changes to These Terms

Lynxes Solutions Pvt Ltd may update these Terms from time to time.

The latest version will be published on cmpmanager.com with the applicable effective or updated date.

Where legally required, Lynxes Solutions Pvt Ltd will provide notice of material changes.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Lynxes Solutions Pvt Ltd is registered, subject to any mandatory rights or protections that apply under applicable law.

Any dispute arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts of that jurisdiction, unless otherwise required by applicable law or agreed in a separate written agreement.

22. Customer Support

For CMP product, technical, account, and general support:

For payment, refund, or transaction-related matters involving Paddle, customers may also use the support mechanism provided by Paddle.

23. Entire Agreement

These Terms, together with the following CMP policies and applicable agreements:

• Privacy Policy;
• Refund Policy;
• Cookie Policy;
• applicable subscription terms;
• applicable Data Processing Agreement, where applicable; and
• any separately executed agreement,

constitute the agreement governing use of the Services.